Gas Wale is India's first online marketplace for commercial LPG gas booking and delivery platform that connects small business users – like Food stalls, restaurants, hotels, canteens, bakeries, hostels, caterers, and industries – With authorized gas Suppliers. Using our Mobile apps or website you can easily order commercial LPG cylinders.

While LPG cylinder refills are our primary offering, Gaswale is a one-stop platform for various gas needs. You can also procure industrial gases (like propane, oxygen, etc.) and related equipment, or even find services such as gas pipeline installations and maintenance through our network www.gaswale.com . We aim to cover all fuel and gas requirements for your business on one platform.

It's simple – you can place orders through our Gaswale mobile app (Android / iOS) , via the www.gaswale.com website, or by calling our customer service line. Just select the type of cylinder you need, enter your delivery details, and confirm the order. Gaswale's user-friendly interface will guide you through a quick checkout process.

Any business or institution that requires commercial LPG for operations—including eateries, cloud kitchens, hotels, and manufacturing units, Industries—can use Gas Wale for seamless gas bookings.

Visit www.gaswale.com or download the Gas Wale Android / iOS app. Click on Login, and verify your mobile number via OTP, fill in your business details in "Profile" Section.

We supply all major LPG OMC brands including Indane, Bharat Gas, HP Gas and PMs

When placing an order, you will be asked for Your complete delivery address and a contact phone number. The type and size of LPG cylinder required (e.g., 19kg commercial cylinder). Your preferred delivery time slot or any specific delivery instructions (if applicable). Providing accurate details helps ensure a smooth delivery.

Gaswale offers a range of cylinder types and sizes to suit different needs, including: Domestic LPG cylinders: 5kg, 14.2kg, and 19kg cylinders (typically for home or small food stall use). Commercial LPG cylinders: 35kg and 47.5kg cylinders (for hotels, canteens, and industrial kitchens).Specialty and industrial gases: available on request for businesses with specific requirements. All cylinders are supplied by authorized distributors, so you receive genuine products.

Yes. Gaswale allows you to book deliveries up to 7 days in advance. You can choose a future delivery date and time slot that's convenient for you, which helps ensure availability and timely supply for your business.

We accept Cash on Delivery (COD) and UPI as of now, in future Credit/Debit Cards, Net Banking and all other payment methods will support.

Absolutely. Gaswale uses industry-standard encryption and secure payment gateways to process transactions. Your sensitive payment details are never exposed – we work with trusted payment processors, so you can be confident that your online payments are safe and your data is protected.

Yes. Every order on Gaswale comes with a proper invoice/receipt. After your purchase, you can download the invoice from the app or website (it will include details like the cylinder type, amount, taxes, etc.). This ensures you have official documentation for your records.

Currently, Gaswale serves the Hyderabad area, and we are expanding to other Metro cities soon (like Bangalore and Chennai). You can check if your location is covered by entering your address on our website or app. If you're unsure, feel free to contact our support team to confirm service availability in your area.

We strive to deliver your gas cylinder as quickly as possible. In many cases, we can offer same-day delivery – if you place your order before the daily cutoff time (e.g. 2:00 PM) and the cylinder is in stock at a nearby distribution point, it will be delivered on the same day. Otherwise, most orders are delivered within 1–3 days. (For bulk or industrial orders, delivery might take a bit longer, but any extended timeline will be communicated to you at checkout.

Yes. Gaswale provides real-time order tracking. Once your order is confirmed and dispatched, you'll receive tracking details – you can monitor the delivery status via the Gaswale app or website. We also send updates via SMS/email/WhatsApp/In-app notifications, so you know when to expect the delivery. If you have any trouble tracking your order, you can always reach out to our support for assistance.

No problem – we offer flexible solutions. We offer OTP based secured delivery to all our customers. If you won't be present at the time of delivery, you can authorize someone else (like a staff member or neighbor) to receive the cylinder on your behalf. Alternatively, you can provide specific instructions for the delivery person (for example, a safe place to leave the cylinder), or reschedule the delivery for another convenient time. Our goal is to ensure you get your cylinder with minimal hassle.

Delivery charges may vary depending on your order and location. Some sellers on Gaswale offer free delivery or a flat delivery fee, while others might charge a small fee based on distance or order size. You will always see any applicable delivery charge upfront at checkout before confirming your order – there are no hidden fees. We strive to keep delivery charges minimal and competitive.

In most cases, yes. If you are ordering a refill (replacing an empty cylinder), you should have the empty cylinder ready to exchange when the full one is delivered – this is standard practice. The delivery person will swap the empty for the full cylinder. If you are ordering a new cylinder (without an exchange), you may need to pay a cylinder deposit or purchase fee as per the supplier's policy (this will be communicated to you in advance). Either way, Gaswale ensures the process is clear during ordering so you know what to expect at delivery.

Absolutely. Safety and reliability are top priorities for Gaswale. We partner only with verified, licensed LPG distributors and suppliers, so you can trust the quality of the cylinders delivered. All cylinders come sealed and certified as per industry standards. Gaswale's platform and processes follow all government regulations for gas trade, ensuring you get a safe product. We also continuously monitor supplier performance to maintain high reliability – meaning you can count on getting the right product, in the right quantity, without fail.

The same safety rules apply as with any LPG cylinder. When you receive your cylinder, inspect it for any damage or leakage – Gaswale's policy advises checking upon delivery and reporting issues within 24 hours. Always connect the cylinder using the proper regulator and check for leaks by using a soap solution (never use open flame). Keep the cylinder upright in a ventilated area, away from heat sources. If you smell gas or suspect a leak at any time, turn off the regulator immediately, ventilate the area, and contact your gas supplier or emergency services. Gaswale only supplies standard, approved cylinders, so as long as you handle them correctly, they are very safe for use.

A: We're here to help! You can reach Gaswale's customer support by phone at +91-7997979800 or by email at support@gaswale.com. Whether you have a question about your order, need to report an issue, or require any assistance, our support team will assist you promptly. We aim to provide friendly, 24/7 support (or during extended business hours) to resolve your concerns and ensure a smooth experience.

We understand that plans can change or issues may occur. Here's a summary of our cancellation and refund policy: •​Cancellation before shipping: You can cancel your order free of charge as long as it has not been dispatched yet – a full refund will be issued. •​Cancellation after shipping: If your order is already on the way or delivered, you may need to return the cylinder first. Once the product is returned/collected, we will process your refund accordingly gaswale refund policy. •​Damaged or wrong product: In the unlikely event you receive a damaged cylinder or the wrong type, notify us within 48 hours of delivery. We will arrange a prompt replacement or refund for you, as per our policy. We may ask for a photo as proof of damage/issue for quick processing. •​Non-delivery: If your order doesn't arrive within the promised timeframe, you are entitled to a refund. We will investigate with the delivery partner, and once confirmed, we'll refund you in full for the non-delivered item. •​Refund processing: Approved refunds are credited back to your original payment method. Online payment refunds typically take about 7–10 business days to reflect in your account. For COD orders, we can refund via bank transfer or issue Gaswale wallet credit, as per your preference.

A: Yes, all commercial bookings are accompanied by a GST-compliant invoice, downloadable from your account dashboard.

Immediately turn off the gas valve, avoid using electrical switches, and move to a well-ventilated area. Call your emergency service provider and report it to Gas Wale support.

You can contact us at support@gaswale.com, or call our helpline number +91-7997979800.

Yes. We follow all government norms and safety protocols for delivering cylinders. All deliveries are handled by verified & trained delivery staff.

Yes, the Gas Wale app is free to download and use. It is available on the Google Play Store & App Store.

Yes. After booking, you can track the real-time delivery status through the app's 'My Orders' section.

Absolutely. You can add, save, and manage multiple delivery addresses through your account.