Refund Policy for Gaswale.com

Effective Date: 01st April 2025

1. General Policy

At Gaswale.com, we strive to ensure a seamless trading experience for LPG, industrial gases, and allied services. This Refund Policy outlines the circumstances under which buyers may request a refund and the process for initiating one. Refunds are subject to approval based on the conditions mentioned below.

2. Eligibility for Refunds

Refunds may be processed under the following conditions:

2.1 Defective or Damaged Products

• If the product received is damaged, defective, or unfit for use, buyers must raise a complaint within 48 hours of delivery.
• Supporting evidence, such as images or videos, must be provided.

2.2 Incorrect or Mismatched Orders

• If the buyer receives the wrong product or quantity, they must notify Gaswale.com within 48 hours.
• Sellers will be required to arrange for return/replacement as per their return policy.

2.3 Non-Delivery of Products

• If the product is not delivered within the promised timeframe, buyers can request a refund.
• Refunds for non-delivery are subject to verification with the logistics provider.

2.4 Order Cancellation

• Before Shipping: Orders can be canceled with a full refund if the product has not been shipped.
• After Shipping: If an order is already dispatched, refunds will be processed only upon return and verification of the product.

3. Non-Refundable Cases

Refunds will not be granted in the following cases:

• Change of mind after order confirmation.
• Product is used, partially consumed, or altered after delivery.
• Non-compliance with safety handling/storage guidelines leading to product damage.
• Delays caused by unforeseen circumstances (e.g., natural calamities, strikes).

4. Refund Process

To initiate a refund request:

1. Contact Gaswale.com Support at support@gaswale.com within the stipulated time frame.
2. Provide Order Details – Invoice number, date, and issue description.
3. Submit Proof – Clear images/videos in case of damage or incorrect products.
4. Review Process – The request will be reviewed within 5-7 business days.
5. Approval & Refund Processing – If eligible, refunds will be processed via the original payment method within 7-10 business days.

5. Return & Reverse Logistics

• If a return is required, the buyer/seller must arrange for return shipping as per the listing policy.
• Sellers must issue refunds only after receiving the returned product in proper condition.

6. Refund Mode & Processing Time

• Online Payments: Refunds will be credited back to the original payment method.
• Bank Transfers/NEFT: Processed within 7-10 business days after approval.
• Cash-on-Delivery (COD) Orders: Refunds will be provided as wallet credit or bank transfer.

7. Seller Responsibilities

• Sellers must adhere to fair return and refund policies.
• Any disputes between buyers and sellers will be mediated by Gaswale.com where necessary.
• Refund-related fraud, false claims, or policy violations may result in account suspension or penalties.

8. Dispute Resolution

If a dispute arises over refunds, Gaswale.com will act as a neutral mediator and may request additional proof. Final decisions on refunds will be made based on the available evidence and compliance with this policy.

9. Contact Us

For refund requests, disputes, or queries, reach out to:

Email: support@gaswale.com